Aġenzija Żgħażagħ has achieved the Quality Award.
The Quality Award is a distinction awarded to departments and entities within the Public Administration, whose service delivery to customers reaches those standards of service defined through the 4 Pillars (voice and understanding the customer, design and implementation of policies and services that meet customer expectation, delivery of a quality service and accountability, where people become part of the excellence of the service provided), the 10 Quality Service Determinants as defined by the SERVQUAL quality model (Reliability, Responsiveness, Competence, Access, Courtesy, Communication, Credibility, Security, Understanding/Knowing the Customer and Tangibles), Directive 4-1 and any other directives or policies which establish quality standards within the Public Administration.
The Youth Agency provides young people with the time and space to make friends, learn in alternative ways and develop their talents through our regional youth services and our extensive empowerment programme.
Through our interactive information service for young people, we provide information on services and opportunities for young people as well as listen to their views on issues that impact their lives. Through Eurodesk, the European Youth Charter and our participation in EU programs, young people are given the opportunity to explore life, learning and work throughout Europe.
Mental Health Online Campaign
Agenzija Zghazagh launches its Mental Health Online Campaign ‘ Trust Yourself to Talk – Anxiety is this you ?’. 10th October marks ‘World Mental Health Day’ and this year, it’s all about putting an encouraging spin on mental health to help break down stigma, whilst encouraging young people to seek assistance and attain reliable information for professional services and support.
During the very first ChooseDays programme, Youthworker Rebecca together with Sean Bartolo from The Scout Association of Malta, discussed how youth scouts have dealt with challenges they met during this pandemic; which activities were mostly missed, how scouting can aid with young people’s confidence and why outdoor learning is important.
Moreover, an informative chat with Senior Youth Worker Maria Borg from Agenzija Zghazagh took place, where an insight with regards to the funding schemes Agenzija Zghazagh offers, had been given.
InstaPoint # 29
Instapoint of Thursday 22nd October discussed another scheme useful in the Musical Tuition industry. As guests, Instapoint welcomed Ms.Maria Borg, who is responsible for the Musical Tuition for Young People in Band Clubs Scheme within Agenzija Zghazagh and Mr. Andrea Vella, representing Socjeta Filarmonika La Vittoria Mellieha, who elaborated on how they benefited from this scheme.
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St. Joseph High Road
St. Venera, SVR 1013, Malta
Phone: 00356 22586700
Monday – Friday: 08:30 – 16:00
Monday – Friday: 08:00 – 13:00